Shikhar Sood
About Shikhar Sood
Shikhar Sood is an Assistant Project Manager at Cvent with over 6.5 years of experience in customer service and technical support. He has previously worked at Dell Technologies, American Express, and HCL Technologies, and has expertise in fraud handling, training, and event management.
Work at Cvent
Shikhar Sood has been employed at Cvent as an Assistant Project Manager since 2021. In this role, he is responsible for managing various projects and ensuring their successful execution. His experience in event management contributes to his effectiveness in this position. He has been with Cvent for three years, working in Gurugram, Haryana, India.
Previous Experience at Dell Technologies
Prior to his current role, Shikhar Sood worked at Dell Technologies as a Specialist Client Tech Support from 2016 to 2018. He spent two years in Gurgaon, Haryana, India, where he focused on providing technical support and troubleshooting for clients. His role involved addressing customer inquiries and resolving technical issues related to Dell products.
Experience at American Express
Shikhar Sood served as a Specialist at American Express from 2018 to 2021. During his three-year tenure in Gurugram, Haryana, India, he gained valuable experience in customer service and fraud and dispute handling. His responsibilities included assisting customers with various inquiries and ensuring high levels of service.
Background in HCL Technologies
Before joining Dell Technologies, Shikhar Sood worked at HCL Technologies as a Junior Product Support Engineer from 2014 to 2016. His two years in Noida, Uttar Pradesh, India, involved providing support for hardware and software issues, enhancing his technical skills and understanding of customer needs.
Education and Expertise
Shikhar Sood completed his high school education at Sacred Heart High School, where he studied General Studies and earned a High School Diploma from 1996 to 2009. He possesses over 6.5 years of experience in customer service, internet and system troubleshooting, and software support. His expertise includes training new hires and mentoring team members, as well as a solid background in telephone, internet, and broadband troubleshooting.