Shubho (Shubhojeet) Roy
About Shubho (Shubhojeet) Roy
Shubho Roy serves as the Assistant Manager for Global Customer Service Planning & Operations at Cvent, where he has worked since 2022. With over nine years of experience in product support and analytics, he has held various roles at Cvent and previously worked at HCL Technologies.
Work at Cvent
Shubho Roy has been employed at Cvent since 2013, where he has held various positions. He currently serves as the Assistant Manager for Global Customer Service Planning & Operations, a role he has occupied since 2022 in Gurugram, Haryana, India. Prior to this, he worked as a Business Analyst Team Lead from 2020 to 2022 and as an Assistant Team Lead from 2018 to 2020. His experience at Cvent spans nearly a decade, during which he has developed expertise in product support, operations, and analytics-based reporting.
Education and Expertise
Shubho Roy completed his Bachelor of Technology (BTech) in Electronics and Communication Engineering from CCET Chandigarh, graduating in 2010. Prior to this, he attended GMSSS, Sector 16 in Chandigarh, where he studied Non Medical subjects from 2004 to 2006. His foundational education includes studies in Mathematics and Computer Science at St. Xavier's Sr. Sec. School and St. Xavier's School in Panchkula. With over 9 years of experience, he specializes in product support, operations, training, and analytics.
Professional Background
Before joining Cvent, Shubho Roy worked at HCL Technologies, where he held the position of Technical Trainer from 2012 to 2013 and Senior Associate from 2011 to 2012. His roles at HCL involved training and technical support, contributing to his comprehensive skill set in operations and consulting. His career trajectory reflects a consistent focus on leveraging data and analytics to inform business solutions and support senior management.
Career Progression
Shubho Roy's career at Cvent showcases a clear progression through various roles, beginning as a Consultant and Business Analyst from 2013 to 2018. He advanced to Assistant Team Lead and then to Business Analyst Team Lead before his current position as Assistant Manager. This progression illustrates his growing responsibilities and expertise in customer service planning and operations within the organization.