Soubitya Seal
About Soubitya Seal
Soubitya Seal is a Senior Onboarding Specialist in Client Success at Cvent, where he emphasizes quality and team empowerment. With over nine years of experience in customer service and operations, he has held various roles at notable companies and has a strong educational background in marketing and business management.
Work at Cvent
Soubitya Seal serves as a Senior Onboarding Specialist in the Client Success - Enterprise division at Cvent. She has held this position since 2022, contributing to the company from its Gurugram, Haryana, India office. In her role, she emphasizes the importance of quality over quantity and empowers teams by providing them with the necessary authority to succeed. Her focus on client engagement and satisfaction aligns with Cvent's commitment to delivering exceptional service.
Previous Experience
Before joining Cvent, Soubitya Seal accumulated extensive experience in various roles across multiple organizations. She worked as a Customer Engagement Manager at Editorialist YX from 2020 to 2022. Prior to that, she held positions at American Express, where she served as Team Leader Operations and Lead Analyst from 2013 to 2019. Her career also includes roles at Lucid, LLC, IBM Global Services, and Wipro BPO, providing her with a diverse background in customer service and operations.
Education and Expertise
Soubitya Seal holds a BBA (Honours) from the Institute of Engineering and Management, where she studied various subjects including Marketing, Finance, and Human Resources from 2005 to 2009. She furthered her education with a PG in Marketing from the University of Portsmouth, focusing on Marketing Concepts and Consumer Behavior from 2010 to 2012. Her academic background, combined with certifications as a 'Gartner' Coach and a 'Gainsight' Customer Success Manager, enhances her expertise in customer success and engagement.
Professional Achievements
Throughout her career, Soubitya Seal has received numerous accolades and professional awards in the field of Customer Experience. Her dedication to serving clients and her ability to build strong relationships with peers have earned her respect within her industry. She has developed a keen understanding of multicultural environments and consumer behavior, which she applies to enhance customer experiences and drive value in her roles.
Customer Success Philosophy
Soubitya Seal advocates for transparency, simplicity, and flexibility in business technology to improve customer experiences. She believes in the power of storytelling as a tool to engage clients and drive value in customer success roles. Her approach emphasizes the importance of empowering teams and focusing on quality interactions to foster long-term client relationships.