Sumit Sharma
About Sumit Sharma
Sumit Sharma is a Manager of Global Support Operations at Cvent, specializing in Salesforce and FinancialForce consulting. He oversees a CRM ecosystem that supports over 1,100 employees and manages a business revenue of approximately $700 million.
Work at Cvent
Currently, Sumit Sharma serves as the Salesforce and FinancialForce Consulting Manager for Global Support Operations at Cvent. He has held this position since 2021, contributing to the management of a CRM ecosystem that supports over 1,100 employees. His role involves driving cost-saving strategies and translating them into automated working models within the Salesforce and FinancialForce platforms. Sumit plays a key role in transforming business requirements into automated solutions and is responsible for managing bugs and enhancement queues.
Previous Experience
Sumit Sharma has a diverse professional background, having worked at several notable organizations. He was employed at IBM from 2007 to 2015, where he held various positions including Service Desk Analyst, Quality Assurance Analyst, and Assistant Manager Operations. He also worked at HCL Technologies and HCL Australia Services Pty Limited as a Salesforce Consultant and Application Support Manager from 2017 to 2018. Prior to his current role at Cvent, he served as Assistant Manager in Professional Services at Cvent from 2018 to 2021.
Education and Expertise
Sumit Sharma completed his schooling at Little Flower Sr. Sec. School, where he studied Commerce with Computer Information Practices from 1995 to 2004. He furthered his education at Delhi University, earning a Bachelor of Commerce (BCom) degree from 2004 to 2007. His educational background supports his expertise in managing CRM ecosystems and implementing Salesforce and FinancialForce solutions.
Key Responsibilities
In his current role, Sumit Sharma is responsible for designing, implementing, testing, and deploying Salesforce and FinancialForce solutions. He manages licenses, certificates, and integrations within the CRM ecosystem. Additionally, he analyzes efforts and informs stakeholders by channeling captured information to present meaningful trends, enhancing the overall efficiency of the operations.