Sunil Kumar
About Sunil Kumar
Sunil Kumar serves as the Associate Vice President at Cvent, where he has held various roles since 2008, demonstrating expertise in project management and client services. He manages a large team and is responsible for ensuring high customer satisfaction and effective project delivery.
Current Role at Cvent
Sunil Kumar serves as Associate Vice President at Cvent, a position he has held since 2022 in Gurugram, Haryana, India. In this role, he manages a team of over 120 professionals, overseeing the delivery of more than 3000 projects annually for mid-market and enterprise clients. He is accountable for global services processes and methodologies, ensuring consistent project delivery and high customer satisfaction scores. His responsibilities include creating and executing project work plans, revising them as necessary to adapt to changing requirements.
Previous Experience at Cvent
Sunil Kumar has a significant history with Cvent, having held multiple positions since 2006. He started as a Product Consultant and progressed through various roles, including Assistant Manager - Client Services, Senior Manager - Client Services, and Director - Client Services, before becoming Associate Vice President. His tenure at Cvent spans over 15 years, during which he has been responsible for maintaining control over project schedules, budgets, and risk issues, facilitating timely decisions with sales, customer success, and account management teams.
Work History Prior to Cvent
Before joining Cvent, Sunil Kumar worked at iGATE Patni as a Senior Associate cum Trainer from 2004 to 2006. He also gained experience in the hospitality industry as a Front Office Associate at Fortune Hotel Landmark (ITC, Welcomgroup) from 2000 to 2002. His early career in the hospitality sector provided him with foundational skills in customer service and operations management.
Education and Qualifications
Sunil Kumar holds a Post Graduate Program in General Management from the Indian Institute of Management Nagpur, completed in 2023. He also earned a Graduate degree in Hotel Management Catering & Applied Nutrition from Durgapur Society of Management Science from 1997 to 2000. Additionally, he studied at Sambalpur University in the Science Stream from 1995 to 1997 and attended Belpahar English Medium School from 1991 to 1996.
Skills and Expertise
Sunil Kumar possesses expertise in project management, risk identification, and client relationship management. He is skilled in creating and executing project work plans and communicating effectively with clients to identify their needs. His ability to evaluate alternative business solutions and seek opportunities to enhance customer satisfaction is a key aspect of his professional approach.