Sushmita Pandey
About Sushmita Pandey
Sushmita Pandey is an Assistant Team Lead at Cvent, where she has worked since 2019. With over six years of experience in customer-facing roles, she focuses on client problem-solving and product training.
Work at Cvent
Sushmita Pandey has been employed at Cvent since 2019, initially serving as a Client Success Advisor. In this role, she has focused on enhancing client satisfaction and ensuring effective use of Cvent's services and products. In 2021, she advanced to the position of Assistant Team Lead, where she continues to contribute to the company's goals. Her responsibilities include overseeing client interactions and providing product training, which supports the company's reputation and profitability.
Education and Expertise
Sushmita Pandey earned her Bachelor of Science degree in Biology/Biological Sciences from ISABELLA THOBURN P.G. COLLEGE, completing her studies from 2011 to 2014. This educational background has equipped her with analytical skills that she applies in her professional roles. Her expertise lies in client problem-solving and product training, which she has developed over her career in customer-facing positions.
Background
Before joining Cvent, Sushmita Pandey worked at Convergys as a Customer Care Associate from 2015 to 2016. She then transitioned to American Express, where she served as an Analyst for two years, from 2016 to 2018. This progression through various customer service roles has provided her with over six years of experience in the industry, focusing on client engagement and support.
Achievements
Sushmita Pandey has developed a solution-driven mindset throughout her career, characterized by a practical and logical approach to problem-solving. Her aim is to ensure that clients feel confident in using the services and products offered by her company. This focus on client success contributes to both the company's profitability and its enhanced reputation in the market.