Tamal Banerjee
About Tamal Banerjee
Tamal Banerjee is a Lead Solutions Specialist at Cvent, with a background in customer experience and technical support across various companies including Convergys, Dell, and ALD Automotive. He holds a BCA and an MBA, and is recognized for his skills in client relationship management and technical problem-solving.
Current Role at Cvent
Tamal Banerjee currently holds the position of Lead Solutions Specialist at Cvent, where he has been employed since 2020. In this role, he is responsible for developing and implementing solutions that enhance customer experiences. His expertise in technology and software support enables him to address client needs effectively. He has been recognized for his ability to nurture complex client relationships, ensuring a human touch in all interactions.
Previous Experience at Cvent
Prior to his current role, Tamal Banerjee worked at Cvent as a Senior Mobile Solutions Specialist from 2018 to 2020 and as a Client Success Consultant from 2016 to 2018. In these positions, he focused on delivering exceptional customer experiences and was involved in gathering requirements, analyzing them, and presenting engaging business cases and product demonstrations.
Professional Background
Tamal Banerjee has a diverse professional background, having worked in various roles across multiple companies. His career includes positions at Convergys, Dell, ALD Automotive, and Avery Dennison. He served as a CSAT Marshall and Senior Escalation Engineer at Convergys, a Technical Support Specialist at Dell, and held managerial roles at ALD Automotive. His experiences span customer support, business development, and technical troubleshooting.
Education and Expertise
Tamal Banerjee holds a Bachelor of Computer Applications (BCA) with honors from the University of Burdwan, where he studied Computer Programming from 2005 to 2008. He also earned a Master of Business Administration (MBA) in IT and Marketing from IILM, completing his studies from 2008 to 2010. His educational background complements his extensive IT skills, including software troubleshooting, configuration, and customer relationship management.
Skills and Recognition
Tamal Banerjee is recognized for his ability to transform complex technical knowledge into simplified user experiences. He possesses specialized IT skills, including probing, troubleshooting, and repairing software applications. His open-minded approach and quick learning ability have allowed him to adapt to new technologies and software platforms effectively. He has been acknowledged for developing exceptional customer experiences in both technology and software/hardware support.