Tanisha Sachar
About Tanisha Sachar
Tanisha Sachar is a Manager of Customer Success at Cvent in Gurugram, India, with over eight years of experience in operations and team management in the travel technology and meetings industries. She holds a Bachelor's degree in English from Delhi University and has previously worked in various roles, including Group Flights Planner and Team Leader.
Work at Cvent
Tanisha Sachar has been serving as the Manager of Customer Success at Cvent since 2022. In this role, she focuses on enhancing client satisfaction and managing customer relationships effectively. Her position is based in Gurugram, Haryana, India. With a background in operations and client management, she utilizes her skills to ensure that organizational goals are met while fostering strong client partnerships.
Previous Experience in Customer Management
Before joining Cvent, Tanisha held various roles that contributed to her expertise in customer management. She worked at Better as a POD Manager from 2021 to 2022, where she managed teams and operations. Prior to that, she was a Team Leader in Operations at CWT from 2018 to 2019 and served as a Delegate Management/Group Travel Planner at CWT Meetings & Events from 2016 to 2017. Her experience spans over eight years in operations management within the travel technology and meetings & events sectors.
Educational Background
Tanisha Sachar completed her Bachelor's degree in English Honours at Delhi University from 2004 to 2008. Prior to her university education, she attended Delhi Public School, where she studied Commerce with Maths and achieved her high school diploma from 2002 to 2004. This educational foundation has equipped her with strong communication and analytical skills, essential for her professional roles.
Skills and Expertise
Tanisha possesses proven expertise in client management, escalation management, and SLA management. She has sound knowledge of various tools and Global Distribution Systems (GDS), which are critical in the travel and events industry. Her leadership and analytical abilities, combined with excellent relationship management skills, enable her to effectively navigate complex client interactions and drive organizational success.
Career Development
Tanisha's career began at Tech Mahindra, where she worked as a Senior Trainer for six months in 2008. She then transitioned to roles in the travel industry, including her position as a Group Flights Planner at Charity Challenge from 2011 to 2014 in London. Her diverse work experience has contributed to her comprehensive understanding of operations and customer success in various contexts.