Tony Ensalaco
About Tony Ensalaco
Tony Ensalaco is a Senior Manager of Client Success at Cvent, where he has worked since 2024. He has extensive experience in customer success and account management, having held various roles at Cvent and other companies in the Greater Chicago Area.
Current Role as Senior Manager, Client Success
Tony Ensalaco currently serves as the Senior Manager of Client Success at Cvent, a position he has held since 2024. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction. His responsibilities include overseeing client success strategies and leading a team to implement best practices in customer engagement. He operates from Chicago, Illinois, and has been instrumental in driving initiatives that improve client experiences.
Previous Experience at Cvent
Tony Ensalaco has extensive experience at Cvent, where he worked in various capacities. He was a Senior Client Success Manager from 2021 to 2022 and a Client Success Manager from 2019 to 2021. Additionally, he served as a Manager of Client Success from 2022 to 2024. His tenure at Cvent allowed him to develop expertise in client management and process improvement within the enterprise software sector.
Background in Customer Success Management
Before joining Cvent, Tony Ensalaco held several roles in customer success management. He worked at Wi-Tronix, LLC as Manager of Customer Success for six months in 2018-2019. Prior to that, he spent three years at DialogTech as Manager of the Customer Adoption Team and held various positions there, including Enterprise Success Specialist and Customer Success Specialist. His experience in these roles contributed to his skills in enhancing customer experiences.
Educational Background and Expertise
Tony Ensalaco earned a Bachelor of Science degree in Marketing-Professional Sales from Illinois State University, where he studied from 2005 to 2009. His education provided a foundation for his expertise in strategic selling and large account management, particularly in the B2B sales and marketing sectors. He specializes in process improvement and implementation management, which are critical in his current role.
Skills in Customer Relations Management
Tony Ensalaco possesses strong skills in customer relations management. He focuses on enhancing customer experiences through strategic initiatives. His background in client success roles has equipped him with the ability to implement effective strategies that improve client satisfaction and retention. His approach emphasizes the importance of understanding client needs and delivering tailored solutions.