Umang Sachdeva
About Umang Sachdeva
Umang Sachdeva is a Customer Success Specialist based in the United States, currently working at Cvent since 2022. With a diverse background in customer service and account management, he has previously held roles at Fareportal, American Express, and Barclays, among others.
Work at Cvent
Umang Sachdeva has been employed at Cvent as a Customer Success Specialist since 2022. In this role, he operates from Gurugram, Haryana, India, and collaborates closely with Strategic Account Consultants to implement account success plans and objectives. His responsibilities include guiding clients through onboarding activities and conducting product reviews on SMM modules. He focuses on enhancing the usage of underutilized products within the SaaS industry, demonstrating a commitment to delivering premium client experiences.
Previous Experience in Travel Consulting
Before joining Cvent, Umang Sachdeva worked at Fareportal as a Senior Travel Consultant from 2016 to 2018 in Gurugram, Haryana, India. His role involved providing travel solutions and customer support, contributing to the overall client experience in the travel industry. This position allowed him to develop skills in customer service and travel management.
Background in Event Management
Umang Sachdeva began his career in event management as an Event Management Specialist at Madison Outdoor Media Solutions from 2012 to 2014. This role provided him with foundational experience in planning and executing events, which contributed to his understanding of client needs and expectations in various contexts.
Education and Expertise
Umang Sachdeva completed his education at St. Joseph's Convent Senior Secondary School in Jabalpur, Madhya Pradesh, and earned a Bachelor of Commerce (BCom) degree. His educational background supports his expertise in customer success and account management, equipping him with the necessary skills to navigate the complexities of client relationships in the SaaS industry.
Diverse Professional Journey
Umang Sachdeva's professional journey includes various roles that reflect his commitment to gaining diverse experience. He has worked as a Master Collections Specialist at American Express from 2018 to 2021, an Account Relationship Manager at Barclays for seven months in 2015, and a Customer Support Professional at Concentrix from 2014 to 2015. His early work experiences included positions in quick-service restaurants and as an event coordinator, which he undertook to support his education.