Umang Shukla
About Umang Shukla
Umang Shukla is an Assistant Team Lead in Professional Services at Cvent, where he has worked since 2022. He has a background in project consulting and service delivery, with a focus on customer relationship management and maximizing efficiency.
Current Role at Cvent
Umang Shukla currently serves as the Assistant Team Lead in Professional Services at Cvent, a position held since 2022. In this role, Umang focuses on enhancing team performance and ensuring client satisfaction. The responsibilities include overseeing project delivery and maintaining high standards of service. This position builds on previous experience within the company, allowing for the application of skills in leadership and client management.
Previous Experience at Cvent
Umang Shukla has held multiple roles at Cvent, starting as a Project Consultant from 2017 to 2019, followed by a position as a Service Delivery Analyst from 2019 to 2022. During these years, Umang developed a strong foundation in project management and service delivery, contributing to the efficiency and productivity of the teams. The experience gained in these roles has been instrumental in shaping the current leadership approach.
Experience at SUDOZEN PRIVATE LIMITED
Before joining Cvent, Umang worked as a Tech Sales Consultant at SUDOZEN PRIVATE LIMITED from 2016 to 2017 in Gurugram, Haryana, India. This role involved engaging with clients to understand their needs and providing tailored technology solutions. The experience in tech sales enhanced Umang's skills in customer relationship management and sales strategies.
Education and Expertise
Umang Shukla studied at Delhi University, where the focus was on General English Language and Literature. This educational background has contributed to strong communication skills, essential for client-facing roles. Additionally, Umang possesses expertise in Customer Relationship Management (CRM) and Customer Success, which supports effective client interactions and service delivery.
Client-Facing Skills
Umang is recognized for excellent client-facing skills, characterized by an approachable manner that fosters positive relationships with clients. This ability to communicate effectively at all levels has been a significant factor in ensuring client satisfaction and loyalty. The focus on maximizing efficiency and productivity further enhances the overall client experience.