Kenneth Miller
About Kenneth Miller
Kenneth Miller is a Customer Success Manager with extensive experience in IT services and management. He currently works at CyberSheath Services International, LLC, where he leads a team in delivering Managed IT Services and ensures customer satisfaction through strategic consulting and effective communication.
Current Role at CyberSheath Services International
Kenneth Miller serves as a Customer Success Manager at CyberSheath Services International, LLC, a position he has held since 2022. Based in Overland Park, Kansas, he leads a team of systems engineers in delivering Managed IT Services to small and medium-sized business customers. His responsibilities include developing and maintaining communication plans and reports to keep customers informed about project status and outcomes. He also oversees the implementation of IT standards and processes to optimize resource deployment and project outcomes.
Previous Experience at Allegiant Technology
Before joining CyberSheath Services International, Kenneth Miller worked at Allegiant Technology as a Customer Success Manager from 2018 to 2022. During his four years in this role, he focused on enhancing customer satisfaction and business growth through strategic IT consulting and thought leadership. His experience at Allegiant Technology contributed to his expertise in managing customer accounts and ensuring financial accountability.
Background in IT and Management
Kenneth Miller has a diverse background in IT and management. He worked at NetStandard, Inc. as Clarity CTO and Director of Managed Services from 2012 to 2018, where he gained significant experience in managing IT services. Prior to that, he served as Assistant General Manager at bd's Mongolian Barbeque from 2007 to 2011 and as a Manager at SPIN! Neapolitan Pizza for a brief period in 2011. His varied roles have equipped him with strong leadership and operational skills.
Education and Professional Development
Kenneth Miller studied Computer and Information Sciences and Support Services at Vatterott College from 2006 to 2007, earning a degree in the field. Additionally, he pursued further education through Free Code Camp in 2016, where he engaged in programming and development for 11 months. This educational background supports his technical expertise and ability to deliver effective IT solutions.
Skills in Customer Account Management
In his roles, Kenneth Miller has developed strong skills in customer account management. He is responsible for profit and loss management of assigned customer accounts, ensuring financial accountability. He engages in procurement activities and manages vendor and partner relationships for assigned clients. His involvement in sales efforts includes preparing proposals and statements of work, showcasing his comprehensive understanding of customer needs and business operations.