Zachary Williams
About Zachary Williams
Zachary Williams is a Customer Success Manager at CyberSheath, having transitioned to this role in 2023 after two years as Information Technology Support Manager at Insurity. He holds a degree from the College of the Holy Cross and has accumulated diverse experience in IT support and system administration across multiple organizations.
Work at CyberSheath Services International
Zachary Williams has been employed at CyberSheath Services International as a Customer Success Manager since 2023. In this role, he is responsible for ensuring client satisfaction and managing customer relationships. His focus is on delivering value to clients and helping them achieve their goals through effective use of CyberSheath's services.
Previous Experience at Insurity
Prior to his current position, Zachary worked at Insurity from 2021 to 2023 as an Information Technology Support Manager. During his two-year tenure, he managed IT support operations and contributed to improving service delivery within the organization. He also held the role of IT Support Specialist at Insurity from 2019 to 2021, where he provided technical support and resolved IT issues.
Education at College of the Holy Cross
Zachary Williams studied at the College of the Holy Cross from 2013 to 2017, completing a four-year degree. His education provided him with a strong foundation in critical thinking and problem-solving skills, which he has applied throughout his career in various IT support roles.
Career Path in IT Support
Zachary's career in IT support began at the College of the Holy Cross, where he worked as an IT Support Technician / Helpdesk I from 2016 to 2017. He then gained experience as an IT Support Admin / Helpdesk II at Access Health CT for two months in 2017. Following this, he served as a System Administrator at Charles IT from 2018 to 2019, after completing an internship at the same company earlier in 2018.