Jake Murrell
About Jake Murrell
Jake Murrell is a Customer Support Executive at CybSafe, where he has worked since 2022. He has a background in customer success and audio engineering, with experience in various customer-facing roles across multiple companies.
Work at CybSafe
Jake Murrell currently serves as a Customer Support Executive at CybSafe, a position he has held since 2022. His role involves assisting customers and addressing their inquiries, demonstrating his commitment to client satisfaction. Prior to this, he transitioned from a Customer Success Representative role at CybSafe, where he worked for three months in 2019, and later as a Customer Success Executive from 2019 to 2020 for eleven months. This progression within the company highlights his adaptability and diverse skill set in client-facing roles.
Education and Expertise
Jake Murrell studied at the University of the West of England, where he earned a Bachelor's degree in Forensic Computing and Security. His education provided him with a solid foundation in cybersecurity principles, which complements his professional experience in customer support within the tech industry. This academic background supports his understanding of the technical aspects of the services offered by CybSafe.
Background
Jake Murrell has a diverse work history that includes various roles in customer service and freelance audio engineering. He began his career as a Customer Assistant at Sainsbury's in 2016, followed by positions at Waitrose & Partners and Deliveroo. His experience in customer-facing roles spans several years, showcasing his ability to engage with clients effectively. Additionally, he has been self-employed as a Freelance Audio Engineer since 2014, reflecting his long-term commitment to the audio engineering field.
Previous Employment Experience
Before his current role at CybSafe, Jake Murrell gained experience in customer success and support through various positions. He worked at Tailify as a Client Success Associate for two months in 2021 and held multiple roles at CybSafe, including Customer Success Representative and Customer Success Executive. His early career included roles as a Customer Assistant at Sainsbury's and Waitrose & Partners, as well as a Delivery Cyclist at Deliveroo. This range of experiences has equipped him with valuable skills in customer interaction and support.