Joanne Morley
About Joanne Morley
Joanne Morley is a Customer Success Executive with a strong focus on customer retention and relationship building. She has extensive experience in various roles within the cybersecurity and sales management sectors.
Current Role at CybSafe
Joanne Morley serves as a Customer Success Executive at CybSafe, a position she has held since 2021. In this role, she focuses on customer retention and fostering long-term client relationships. Her contributions are aimed at driving business growth and enhancing customer satisfaction. With her expertise in Security Awareness Training, she plays a vital role in improving the security culture within organizations.
Previous Experience in Customer Success
Prior to her current role, Joanne worked as an Enterprise Customer Success Manager at KnowBe4 from 2019 to 2021. In this capacity, she managed enterprise-level accounts, ensuring customer satisfaction and retention. Before that, she was an External Account Manager at NCC Group from 2014 to 2019, where she developed skills in negotiation and account management, contributing to successful client engagements.
Background in Cybersecurity
Joanne has experience in the cybersecurity field, having worked as a Cyber Security Consultant at Airnow Cybersecurity for five months in 2021. This role allowed her to apply her knowledge of security practices and contribute to enhancing organizational security measures. Her background in cybersecurity complements her current focus on customer success in the tech sector.
Education and Early Career
Joanne attended Garforth Academy and Garforth Comprehensive from 1984 to 1989. Her early career included roles such as HR Assistant at Safeway from 2000 to 2004 and Account Co-ordinator at Atkins from 2008 to 2009. These positions provided her with foundational skills in human resources and account management, which have contributed to her professional development.
Sales Management Expertise
Joanne has a background in sales management, indicating her experience in leading sales teams and developing sales strategies. This expertise has been instrumental in her roles, particularly in customer success and account management, where understanding sales dynamics is crucial for maintaining client relationships and driving business outcomes.