Pavan Gautam
About Pavan Gautam
Pavan Gautam serves as the Senior Manager of Operations at Cyfuture India Pvt Ltd, bringing extensive experience in managing end-to-end operations and quality assurance. He holds a degree in Arts from Doctor Bhim Rao Ambedkar University and has worked with notable clients across various industries.
Work at Cyfuture
Pavan Gautam currently holds the position of Senior Manager Operations India at Cyfuture India Pvt Ltd. He has been with the company since 2017, following a progression through various roles. Prior to his current position, he served as Assistant Manager Operations from 2015 to 2017 and as Senior Team Lead from 2010 to 2015. His responsibilities include overseeing end-to-end operations, managing transition and billing processes, and ensuring quality assurance across projects.
Education and Expertise
Pavan Gautam completed his higher secondary education at Rajendra Lohia, where he studied English, Physics, and Economics, achieving a 10+2 certification from 1999 to 2002. He furthered his studies at Doctor Bhim Rao Ambedkar University, obtaining a degree in Arts from 2008 to 2011. His expertise includes creating and managing Management Information System (MIS) reports and billing processes, as well as strong skills in quality assurance operations and project management.
Background
Before joining Cyfuture, Pavan Gautam worked at vCustomer Services India Ltd from 2007 to 2010. He held roles as a Domestic Operation staff member and later as a Team Leader in the New Delhi area. He also worked at ATS Services Pvt Ltd as a Senior Executive from 2007 to 2008. His experience spans various operational roles, contributing to his comprehensive understanding of the industry.
Achievements
Pavan Gautam received a Gold Certification from Nasscom National Skill Qualifications, reflecting his commitment to professional development and industry standards. Throughout his career, he has worked with a diverse range of top reputed clients, including HDFC Standard Life, SBI Life, Reliance, and Network 18, showcasing his capability to manage operations across various sectors.