Katie Lyons
About Katie Lyons
Katie Lyons is an Enterprise Customer Success Manager at Cylindo, where she has worked since 2021. She has over a decade of experience in client relationship management, particularly in the SAAS sector within the furniture industry.
Current Role at Cylindo
Katie Lyons serves as the Enterprise Customer Success Manager at Cylindo, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and driving the adoption of complex SAAS platforms specifically within the furniture industry. Her responsibilities include managing client relationships and ensuring that customers derive maximum value from the company's offerings.
Previous Experience at Catalant Technologies
Prior to her current role, Katie worked at Catalant Technologies as a Customer Engagement Manager from 2019 to 2020. During her tenure in Boston, Massachusetts, she was responsible for fostering client engagement and ensuring that customers effectively utilized the company's services. This experience contributed to her expertise in customer success management.
Background in Customer Success Management
Katie has over a decade of experience in customer success management, with a particular focus on cultivating and growing client relationships. She has worked in various roles that emphasize immersive visualization software, contributing to her deep understanding of client needs and expectations in the technology sector.
Education and Academic Background
Katie studied at Saint Michael's College, where she earned a Bachelor of Arts degree in American Studies with a minor in Political Science from 2002 to 2006. She also completed her secondary education at Rye High School in Rye, NY, graduating in 2002. Her academic background has provided her with a strong foundation for her career in customer success.
Professional Skills and Expertise
Katie possesses skills in public speaking, which she effectively utilizes in her role to enhance client relationships and manage stakeholder interactions. Her expertise includes expanding the adoption of complex SAAS platforms, particularly in the furniture industry, showcasing her ability to navigate and address the challenges faced by clients in this sector.