Chong Zhao
About Chong Zhao
Chong Zhao is a Support Engineer with extensive experience in technical support and engineering roles. He has worked at Cyral since 2020 and previously held positions at Instart Logic and Citrix.
Work at Cyral
Chong Zhao has been employed at Cyral as a Support Engineer since 2020. In this role, he is responsible for providing technical support and assistance to clients, ensuring their needs are met effectively. His experience in support engineering enables him to address complex issues and enhance customer satisfaction.
Previous Experience at Instart Logic
Before joining Cyral, Chong Zhao worked at Instart Logic as a Senior Support Engineer from 2015 to 2020. During his five years at Instart Logic, he focused on delivering high-quality support services and resolving technical challenges for clients, contributing to the overall success of the support team.
Career at Citrix
Chong Zhao spent a decade at Citrix, where he held two key positions. From 2005 to 2015, he served as a Lead Escalation Engineer and as a Senior Technical Support Engineer. In these roles, he was involved in troubleshooting complex technical issues and providing escalated support, which helped improve service delivery and client relations.
Education and Expertise
Chong Zhao studied at New York University - Polytechnic School of Engineering, where he earned a degree in Computer Science from 1993 to 1997. His educational background has provided him with a solid foundation in technical skills and problem-solving abilities, which he applies in his current and previous roles in support engineering.