Dominique Lee
About Dominique Lee
Dominique Lee serves as the VP of Customer Success at Cyral, having previously held various leadership roles in operations and customer success across multiple companies, including Capital One and Imperva. With a background in project management and a degree in Communication Studies, Lee has a proven track record of enhancing customer retention and driving revenue growth.
Work at Cyral
Dominique Lee currently serves as the VP of Customer Success at Cyral, a position held since 2023. In this role, Lee is responsible for overseeing customer success initiatives and ensuring client satisfaction. Prior to this, Lee worked at Cyral as the Director of Business Operations from 2020 to 2022, where strategic operational improvements were implemented to enhance business performance.
Previous Roles and Experience
Before joining Cyral, Dominique Lee held various positions across different organizations. Lee worked at Jeenie as VP of Business Operations for seven months in 2022. Prior to that, Lee was a Portfolio Manager in Corporate Technology at E*TRADE from 2014 to 2017. Lee also served as a Project Associate at Atrion Networking Corporation from 2010 to 2012 and had a brief role in Contract Project Management at FM Global in 2010.
Education and Expertise
Dominique Lee earned a Bachelor’s Degree in Communication Studies from the University of Rhode Island, completing the program from 2005 to 2010. Additionally, Lee studied at Schiller International University in Heidelberg, Germany in 2008. This educational background supports Lee's expertise in customer success and business operations within the technology sector.
Achievements in Customer Success
Throughout Dominique Lee's career, significant contributions have been made to enhance customer success metrics. At Distil Networks, Lee improved the customer retention rate from 75% to 85%, which played a role in the company's acquisition by Imperva. Furthermore, Lee generated $8.7 million in new revenue through a strategic overhaul of the Customer Success and Service Delivery team at Distil.
Leadership and Strategic Initiatives
Dominique Lee has demonstrated leadership in various strategic initiatives across multiple organizations. At Capital One, Lee built a pipeline of over 20 integrated customers for the External Data Sharing team, which enhanced product adoption. Lee also launched a Product Advisory Council at Capital One to incorporate external customer feedback into product development, showcasing a commitment to aligning products with customer needs.