Denis Massion
About Denis Massion
Denis Massion is a Customer Care Manager with extensive experience in client service and project management across various companies in Europe. He has held leadership roles at Louis Vuitton, Teleperformance, and NCR Corporation, and has been with D'Ieteren Auto since 2017.
Current Role at D'Ieteren Auto
Denis Massion has served as the Customer Care Manager at D'Ieteren Auto since 2017. In this role, he is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. His extensive experience in customer care management contributes to the effectiveness of the team and the overall customer experience at the company.
Previous Experience at Louis Vuitton
Prior to his current position, Denis worked at Louis Vuitton from 2010 to 2013. He held the role of Manager Client Service Europe and Project Manager for Workforce Management. His responsibilities included managing client services across Europe and implementing projects to enhance operational efficiency, all while based in Brussels, Belgium.
Experience at Teleperformance
Denis Massion worked as a Contact Center Director at Teleperformance from 2007 to 2010. During his tenure in Lyon, France, he managed contact center operations, focusing on improving service delivery and operational performance. His leadership contributed to the success of the contact center during this period.
Role at NCR Corporation
From 2001 to 2003, Denis served as the EMEA Customer Care Manager at NCR Corporation. Based in Amsterdam, Netherlands, he was responsible for managing customer care operations across the Europe, Middle East, and Africa regions. His role involved ensuring customer satisfaction and effective service delivery.
Educational Background
Denis Massion studied at the University of Plymouth, where he earned a Master's degree from 1990 to 1992. This educational background provided him with foundational knowledge and skills that have supported his career in customer care management.