Caroline Nyasingo
About Caroline Nyasingo
Caroline Nyasingo is a Customer Experience Manager with extensive experience in the telecommunications and energy sectors, currently working at d.light since 2019. She previously held roles at Wananchi Group, Smile Communications Tanzania Limited, and Ipsos, and holds a Bachelor's degree in International Relations and Affairs from the University of Dodoma.
Current Role at d.light
Caroline Nyasingo serves as the Customer Experience Manager at d.light, a position she has held since 2019. In this role, she focuses on enhancing customer satisfaction and loyalty through a consultative sales approach. Her responsibilities include overseeing customer service initiatives and ensuring that the company's products and services meet the needs of clients. Her leadership in customer experience management is vital to d.light's mission of providing sustainable energy solutions.
Previous Experience at Wananchi Group
Prior to her current role, Caroline worked at Wananchi Group as a Customer Experience Supervisor from 2016 to 2019. During her three years there, she was responsible for managing customer interactions and improving service delivery in Tanzania. Her experience at Wananchi Group contributed to her understanding of customer needs and expectations in the telecommunications sector.
Background in Telecommunications
Caroline has a solid background in the telecommunications industry, having worked at Smile Communications Tanzania Limited as a Customer Service Supervisor from 2014 to 2016. Her two years in this position involved leading customer service teams and implementing strategies to enhance customer engagement. Additionally, she briefly served as a Quality Control Team Leader at Ipsos in 2014, where she focused on maintaining service quality.
Education and Expertise
Caroline earned her Bachelor's degree in International Relations and Affairs from the University of Dodoma, where she studied from 2010 to 2013. Her academic background complements her extensive experience in customer experience management, particularly in the telecommunication and energy sectors. This combination of education and practical experience has equipped her with the skills necessary to lead teams and improve customer service practices.
Leadership and Management Skills
Caroline Nyasingo possesses strong leadership skills, particularly in start-up environments. She has demonstrated her ability to lead teams effectively and improve management practices. Her focus on a 'customer first' service culture has been instrumental in her roles, allowing her to foster a positive customer experience and drive organizational success.