Edith Adambo
About Edith Adambo
Edith Adambo is a Customer Experience Trainer at d.light, where she focuses on aligning customer satisfaction with business objectives through training and analysis. She holds a Bachelor of Arts in Psychology from the University of Nairobi and has extensive experience in customer service and quality analysis.
Current Role at d.light
Edith Adambo serves as a Customer Experience Trainer at d.light, where she has been employed since 2020. In this role, she inspects coaching files to ensure they align with customer satisfaction and business objectives. She conducts training needs analysis to tailor customer experience training programs, coordinates calibration processes to align customer satisfaction with business goals, and facilitates post-training analysis to ensure continuous improvement. Additionally, she develops and manages Standard Operating Procedures (SOPs) for customer experience training.
Professional Background
Edith Adambo has a diverse professional background. Before joining d.light, she worked at Horizon Contact Centers Ltd as a Quality Analyst from 2018 to 2020 and as a Corporate Customer Service Representative from 2017 to 2018. Prior to this, she was a Clearance Coordinator at TNT for seven months in 2016 and served as a Research Assistant at TNS Market Research from 2014 to 2016. Her experience spans various roles focused on customer service and quality assurance.
Education and Qualifications
Edith Adambo earned a Bachelor of Arts (BA) in Psychology from the University of Nairobi, where she studied from 2010 to 2014. Her educational journey began at Booker Academy, where she achieved the Kenya Certificate of Primary Education (KCPE) from 1998 to 2004. She then attended Lugulu Girls High School, obtaining a B+ in the Kenya Certificate of Secondary Education (KCSE) from 2005 to 2008. This educational background supports her expertise in customer experience training.