Fasuyi Ebenezer
About Fasuyi Ebenezer
Fasuyi Ebenezer is a Call Center Supervisor currently employed at d.light in Lagos, Nigeria, where he has worked since 2020. He previously held the position of Contact Centre Team Lead at Smile Communications and has a background in Industrial Mathematics from Adekunle Ajasin University.
Work at d.light
Currently, Fasuyi Ebenezer serves as a Call Center Supervisor at d.light, a role he has held since 2020. In this position, he operates from the company's office located at 31A, Remi Fani Kayode, GRA, Ikeja, Lagos. His responsibilities include collaborating with the campaign management team to understand customer needs and advising on data-driven solutions and campaigns. He also ensures compliance checks are conducted regularly to prevent fraud and provides second-level assistance to agents handling challenging customer interactions.
Previous Experience at Smile Communications
Fasuyi Ebenezer previously worked at Smile Communications as a Contact Centre Team Lead from 2019 to 2020 in Ibadan, Nigeria. Prior to this role, he was employed as a Technical Support representative at Smile Communications Nigeria Limited from 2016 to 2017. His experience in these positions contributed to his development in customer service and technical support within the telecommunications sector.
Trainee Experience at Ericsson
Before his tenure at Smile Communications, Fasuyi Ebenezer was a Trainee at Ericsson from 2015 to 2016 in Ibadan. This role provided him with foundational experience in the telecommunications industry, enhancing his technical skills and understanding of customer support processes.
Education and Expertise
Fasuyi Ebenezer obtained a Bachelor of Science degree in Industrial Mathematics from Adekunle Ajasin University, where he studied from 2008 to 2012. His educational background equips him with analytical skills that are beneficial in his current role, particularly in data analysis and problem-solving within the call center environment.
Key Responsibilities and Contributions
In his current role, Fasuyi Ebenezer plays a significant part in developing creative solutions to complex issues, identifying opportunities for up-selling and cross-selling. He facilitates team meetings to discuss product updates and challenges, and he collects and analyzes data to prepare reports that support decision-making in the call center. His focus on guiding team members in resolving systemic customer issues contributes to the overall efficiency of the call center operations.