Francis Juma
About Francis Juma
Francis Juma is a Customer Service Representative at d.light in Kenya, with a Bachelor of Science in Agriculture and Enterprise Development from Pwani University. He has experience in farm management and network marketing, which supports his understanding of customer needs in the agricultural sector.
Work at d.light
Francis Juma has been employed at d.light since 2020, serving as a Customer Service Representative. In this role, he engages with customers to address inquiries and resolve issues related to the company's products and services. His experience in customer service is supported by his background in agriculture, allowing him to provide informed assistance to clients with agricultural needs.
Education and Expertise
Francis Juma studied at Pwani University, where he earned a Bachelor of Science in Agriculture and Enterprise Development from 2014 to 2018. His education has equipped him with knowledge in enterprise development, which enhances his understanding of business sustainability and customer value. This academic background supports his professional roles, particularly in customer service.
Background in Agriculture
Prior to his current position, Francis Juma worked as an Assistant Farm Manager at Afri-Lift for eight months in 2019. This role provided him with hands-on expertise in farm management, which complements his customer service role at d.light. His agricultural experience enables him to better understand the needs of clients in the agricultural sector.
Previous Work Experience
Francis Juma's career includes a position at Social Biz Connect, where he worked in network marketing from 2014 to 2015. This early experience in marketing contributed to his skills in customer engagement and communication, which are essential in his current role at d.light.
Skills and Abilities
Francis Juma demonstrates the ability to remain focused and productive under tight deadlines. This skill enhances his efficiency in handling customer inquiries and issues, contributing to the overall effectiveness of the customer service team at d.light.