Hassan Wamalwa
About Hassan Wamalwa
Hassan Wamalwa is the Business Service Desk Manager for Africa at d.light, where he has worked since 2019. He has a background in computer engineering and has held various roles in the IT sector, including positions at MultiChoice Group and TECHNO BRAIN BPO ITES LIMITED.
Current Role at d.light
Hassan Wamalwa serves as the Business Service Desk Manager for Africa at d.light, a position he has held since 2019. In this role, he is responsible for conducting routine system checks and real-time monitoring to ensure the optimal performance of core functions, including payments and SMS delivery. He also participates in prioritization sprints and conducts user acceptance testing for new features and system upgrades. His work focuses on enhancing service delivery and operational efficiency.
Previous Experience at MultiChoice Group
Before joining d.light, Hassan Wamalwa worked at MultiChoice Group as a Business Desk Manager from 2017 to 2019. During his two years in this role, he was based in Nairobi and contributed to the management of business services, ensuring effective operations within the organization.
Career Background and Early Roles
Hassan Wamalwa has a diverse background in the technology and business service sectors. He began his career as a Trainee at Seven Seas Technologies in 2011 for two months. He also served as an IT Intern at the Ministry of Energy in the same year. From 2014 to 2017, he worked at TECHNO BRAIN BPO ITES LIMITED as Team Lead and Assistant Ops Manager, where he gained valuable experience in operations management.
Education and Qualifications
Hassan Wamalwa holds a Bachelor of Science (BSc) in Computer Engineering from Kenyatta University, which he completed from 2006 to 2011. He also attended Nairobi School, where he achieved his KCSE from 2001 to 2004. Earlier in his education, he studied at Shibale Primary School and completed his KCPE from 1999 to 2000.
Contributions to Organizational Efficiency
In his current role and previous positions, Hassan Wamalwa has implemented a knowledge base system aimed at enhancing organizational efficiency and support. He organizes feedback and training sessions to empower users and improve system knowledge across various customer touchpoints, contributing to better service delivery and user experience.