Jared Yegon
About Jared Yegon
Jared Yegon is a Quality Assurance Lead at d.light, where he has worked since 2019, focusing on developing quality standards and improving customer experience. He has a background in Aviation Management from Moi University and has held various quality assurance roles in notable companies such as MultiChoice, Telkom Kenya, and Safaricom.
Current Role at d.light
Jared Yegon serves as the Quality Assurance Lead at d.light, a position he has held since 2019. In this role, he is responsible for establishing business processes and guidelines that ensure seamless transaction flows. He has developed company-wide quality standards and standard operating procedures, contributing to the overall efficiency and effectiveness of the organization. Additionally, he creates mitigation plans to address customer experience loopholes in products and services, enhancing customer satisfaction.
Previous Experience in Quality Assurance
Prior to his current role, Jared Yegon worked as a Quality Assurance Analyst at MultiChoice from 2017 to 2018. He was based in Nairobi CBD and focused on setting up business processes to improve transaction flows. He also held the position of Quality Assurance Coordinator at Techno Brain BPO / (ITES) Limited for five months in 2018 and served as a Quality Assurance & Training Specialist at Telkom Kenya for eight months in 2019. His diverse experience in quality assurance roles has equipped him with valuable insights into customer needs.
Educational Background
Jared Yegon earned his Bachelor's degree in Aviation/Airway Management and Operations from Moi University, where he studied from 2008 to 2012. This educational background has provided him with a solid foundation in management principles, which he applies in his professional roles, particularly in quality assurance and data analysis.
Specialization in Data Analysis
Jared Yegon specializes in data analysis and interpretation, focusing on communicating customer insights. His expertise allows him to identify trends and issues within customer experiences, which he addresses through quality assurance initiatives. This specialization is critical in his efforts to enhance product and service quality at d.light.
Early Career Experience
Before his roles in quality assurance, Jared Yegon gained experience in customer relations and technical support. He worked as a Customer Relationship & Due Diligence Assistant at Standard Chartered Bank (k) Ltd for one year and as a Cloud Support Specialist at Safaricom (k) Ltd for one year. These positions helped him develop skills in customer service and technical support, which complement his quality assurance work.