John David
About John David
John David serves as a Zonal Service Coordinator - Central at d.light in Dodoma, Tanzania, where he has worked since 2021. He has a background in renewable energy engineering and experience in customer service operations, product sourcing, and mobile and web testing.
Work at d.light
Currently, John David serves as the Zonal Service Coordinator - Central at d.light, a role he has held since 2021. He is based in Dodoma, Tanzania. In this position, he is responsible for overseeing service operations and ensuring customer satisfaction. Prior to this role, he worked at d.light as a Quality Assurance professional from 2019 to 2021, where he contributed to maintaining product standards and quality in the renewable energy sector.
Previous Experience at Mobisol Group
Before joining d.light, John David worked at Mobisol Group as a Repair Specialist from 2016 to 2018. His responsibilities included diagnosing and repairing consumer electronics, which provided him with hands-on experience in the technical aspects of the industry. This role was based in Mbeya, Tanzania, and contributed to his understanding of customer needs and product functionality.
Education and Expertise
John David has a strong background in renewable energy engineering. This educational foundation supports his work in the consumer electronics sector, where he applies his knowledge to enhance product quality and service delivery. His expertise also extends to product sourcing, which is crucial for ensuring the availability of high-quality components in the industry.
Skills in ICT and Customer Service
John David possesses significant experience in Information and Communication Technology (ICT), which enhances his capability to manage customer service operations effectively. His tech-savvy nature allows him to leverage technology in improving service processes and customer interactions, contributing to overall operational efficiency.
Mobile and Web Testing Proficiency
John David has developed skills in mobile and web testing, particularly in the context of consumer electronics. This expertise is valuable in ensuring that products meet user expectations and function correctly across various platforms. His testing skills contribute to the quality assurance processes within his current role.