Randy William
About Randy William
Randy William is an Assistant Team Manager currently working at d.light and has extensive experience in customer service roles across various companies in Kenya. He holds a BA in Geography with a focus on GIS and Remote Sensing from Moi University.
Current Role at d.light
Randy William serves as the Assistant Team Manager at d.light, a position he has held since 2021. In this role, he is responsible for overseeing team operations and ensuring effective customer service delivery. He conducts daily pre-shift meetings and team-related discussions to enhance communication within the customer care department. Additionally, he assists in coaching staff members in the absence of the manager, contributing to team development and performance.
Previous Experience at M-KOPA Solar
Prior to his current role, Randy worked as a Customer Service Representative at M-KOPA Solar from 2018 to 2019. His responsibilities included addressing customer inquiries and providing support, which helped him develop essential skills in customer interaction and service delivery during his one-year tenure in Kenya.
Experience at CCI Global (Mauritius) Ltd
Randy has been employed as a Customer Service Agent at CCI Global (Mauritius) Ltd since 2020. His role involves managing customer interactions and ensuring satisfaction, further building on his customer service expertise. He has maintained this position for four years while working in Kenya.
Educational Background in Geography
Randy studied Geography, specializing in GIS and Remote Sensing, at Moi University from 2012 to 2015, where he earned a Bachelor of Arts in Geography. His education provided him with a solid foundation in geographic information systems, which may complement his analytical skills in customer service roles.
Work History in Customer Service
Randy has extensive experience in customer service, having worked at Jumia Kenya in two separate roles as a Customer Service Representative from 2017 to 2018 and for 10 months in 2018. Additionally, he worked at Nairobi Bottlers Limited as a Production Worker from 2016 to 2018 and as a Part-time Researcher at Optimetriks from 2017 to 2018. This diverse work history has equipped him with a broad range of skills applicable to customer service and team management.