Sarah Sonelo Mwigune
About Sarah Sonelo Mwigune
Sarah Sonelo Mwigune is the Head of Customer Experience at d.light in Arusha, Tanzania, a position she has held since 2020. She has extensive experience in customer experience roles across various telecommunications companies, including Zanzibar Telecom Ltd. and SimbaNET.
Current Role at d.light
Sarah Sonelo Mwigune serves as the Head of Customer Experience at d.light, a position she has held since 2020. Based in Arusha, Tanzania, she focuses on enhancing customer satisfaction and engagement. Her role involves developing strategies to improve customer interactions and ensuring that the company's products meet customer needs effectively.
Previous Experience at Zanzibar Telecom Ltd.
Prior to her current position, Mwigune worked at Zanzibar Telecom Ltd. (ZANTEL) as the Director of Customer Experience from 2011 to 2014. During her tenure in Dar es Salaam, she was responsible for overseeing customer service operations and implementing initiatives aimed at improving customer retention and satisfaction.
Experience at SimbaNET (T) Limited
From 2016 to 2020, Mwigune held the position of Head of Customer Experience at SimbaNET (T) Limited in Dar es Salaam. In this role, she focused on enhancing the customer journey and building strong relationships with clients to foster loyalty and satisfaction.
Educational Background
Mwigune studied at Tumaini University, where she earned an MBA in Marketing and Entrepreneurship from 2013 to 2015. This educational background has equipped her with the knowledge and skills necessary to excel in customer experience and business development.
Professional Skills and Expertise
Mwigune possesses strong technology and product development expertise. She has a proven track record in building strategic business relationships and partnerships. Her experience includes running start-ups and emerging companies, which has further enhanced her skills in customer service and team management.