Wesley Kiprono Kosgei
About Wesley Kiprono Kosgei
Wesley Kiprono Kosgei serves as the Value Add Operation Manager for Africa VI at d.light, a position he has held since 2021. He has extensive experience in operations and management, having previously worked in various roles at Carlcare Service Center and vivo in Kenya.
Work at d.light
Wesley Kiprono Kosgei serves as the Value-Add Operation Manager for Africa VI at d.light since 2021. In this role, he focuses on enhancing operational processes and improving value-added services across the African region. His responsibilities include overseeing resource allocation and implementing strategies that align with the company's objectives. He applies lean management techniques to optimize operations and reduce waste, contributing to the overall efficiency of the organization.
Previous Experience at Carlcare Service Center
Wesley worked at Carlcare Service Center in various capacities from 2012 to 2019. He began as a Repair Engineer from 2012 to 2014, where he gained hands-on experience in technical repairs. He then advanced to the role of Quality Control Engineer from 2015 to 2016, focusing on maintaining quality standards. From 2017 to 2019, he served as a Regional Supervisor, managing operations and ensuring service excellence across multiple locations in Kenya.
Role at vivo
From 2019 to 2021, Wesley was the Aftersales Operation Manager for East Africa at vivo. In this position, he was responsible for overseeing aftersales services and ensuring customer satisfaction. He implemented process improvement plans that enhanced operational efficiency and contributed to the overall performance of the aftersales department.
Education and Expertise
Wesley Kiprono Kosgei possesses expertise in operational management and quality control. He has a strong background in applying lean management techniques and data analysis skills to drive strategic decision-making. His experience spans various roles in service and operations management, where he has developed and executed safety management protocols to improve workplace safety standards.