Allan Paul Ortile
About Allan Paul Ortile
Allan Paul Ortile is a Customer Operations Engineer and Regional Team Coordinator for APAC at D2iQ, where he has worked since 2017. He has a background in systems engineering and administration, with previous roles at several companies and a strong educational foundation in computer science.
Work at D2iQ
Allan Paul Ortile has been employed at D2iQ since 2017, serving as a Customer Operations Engineer and Regional Team Coordinator for the APAC region. His role involves collaborating with the Documentation team to enhance online reference materials for D2iQ products. Ortile works closely with the Engineering team to resolve complex product issues related to the D2iQ Kubernetes Platform and DC/OS. He also handles customer concerns for several Fortune 500 companies, focusing on debugging, capacity planning, and performance inquiries.
Education and Expertise
Allan Paul Ortile holds a Bachelor of Science in Computer Science with a major in Software Technology from De La Salle University, which he completed from 2003 to 2007. He further advanced his education by obtaining a Master of Science in Computer Science from the same institution between 2009 and 2011. Additionally, he earned an Academic and Technical High School Diploma in Computer Technology from Don Bosco Technical Institute Makati from 1999 to 2003. His educational background supports his expertise in systems engineering and customer operations.
Background
Ortile's professional background includes various roles in systems administration and engineering. He began his career as an Intern Web Developer and Server Administrator at De La Salle Philippines Central House Administration in 2007. He then served as a Systems Administrator at both De La Salle University and De La Salle Philippines Central House Administration. Over the years, he has held positions at Cascadeo Corporation, Basho Technologies, and MicroSourcing, where he developed skills in IT administration and customer support.
Previous Work Experience
Prior to his current role at D2iQ, Allan Paul Ortile worked in several significant positions. He was a Systems Engineer at Cascadeo Corporation from 2011 to 2013 and a Client Services Engineer at Basho Technologies from 2015 to 2017. He also served as a Senior IT Administration and Support Engineer at MicroSourcing from 2013 to 2015. Additionally, he worked as a part-time faculty member at De La Salle-College of Saint Benilde in 2012, contributing to the education of future IT professionals.
Technical Skills and Contributions
Allan Paul Ortile has developed extensive experience in analyzing customer environment problems and proposing solutions or workarounds. He recommends best practices and provides guidance on the architecture of cluster deployments for both cloud and on-premise environments. His technical skills are complemented by his ability to collaborate effectively with teams to improve product documentation and address customer needs.