Andrey Dyatlov
About Andrey Dyatlov
Andrey Dyatlov is a Customer Operations Engineer with extensive experience in optimizing workflows and enhancing customer success through GitOps and Salesforce Service Cloud. He has worked in various roles across multiple companies, including D2iQ and Mesosphere, Inc., and has a background in Applied Mathematics from Saint Petersburg State University.
Work at D2iQ
Andrey Dyatlov has been employed at D2iQ as a Customer Operations Engineer since 2015. In this role, he focuses on optimizing workflows and enhancing customer success through the use of GitOps and Salesforce Service Cloud. He has played a significant role in troubleshooting critical escalations on Kubernetes clusters, which include hundreds of worker nodes. His contributions have been instrumental in ensuring smooth operations and high levels of customer satisfaction.
Previous Experience at Universität Bremen
Before joining D2iQ, Andrey Dyatlov worked at Universität Bremen as a Mitarbeiter from 2011 to 2014. During his three years in this position, he gained valuable experience in the academic environment of Bremen und Umgebung, Deutschland. This role provided him with foundational skills that he later applied in his engineering and customer operations careers.
Background in Software Engineering
Andrey Dyatlov served as a Software Engineer at Materialise for a period of six months in 2014 to 2015. This experience contributed to his technical expertise and understanding of software development processes. Following this role, he transitioned to Mesosphere, Inc. as a Product Support Engineer, where he has worked since 2015, focusing on customer support and technical problem-solving.
Education and Expertise
Andrey Dyatlov earned a Master of Science (MS) degree in Applied Mathematics from Saint Petersburg State University, where he studied from 1997 to 2002. His academic background provides a strong foundation for his technical skills, which he has applied in various roles throughout his career. He has developed custom tools in Go, Bash, and Python, enhancing productivity across multiple teams.
Contributions to Knowledge Management
Throughout his career, Andrey Dyatlov has contributed to the creation of numerous knowledge-base articles aimed at improving customer support and internal training. His active collaboration with engineering, product, and sales teams has been essential in solving complex issues and enhancing overall customer satisfaction.