Emmanuel Apilado
About Emmanuel Apilado
Emmanuel Apilado is a Customer Operations Engineer at D2iQ with over 17 years of professional experience, including 10 years in the IT industry. He holds multiple certifications in DevOps, AWS, and Scrum, and has a background in customer service within the hospitality and BPO sectors.
Work at D2iQ
Emmanuel Apilado has been employed at D2iQ as a Customer Operations Engineer | CKA since 2020. His role involves overseeing customer operations and ensuring the effective implementation of cloud solutions. This position builds on his extensive background in IT and customer service, allowing him to leverage his skills in DevOps and enterprise applications to enhance customer satisfaction.
Education and Expertise
Emmanuel studied at the University of Makati, where he earned a Bachelor of Science degree in Microfinance from 2012 to 2014. He also attended Don Bosco Technical College in Mandaluyong, where he pursued Basic Mechanical Engineering. He holds several certifications, including DevOps Information Security, DevOps Operations Engineering, AWS Cloud Practitioner, Scrum Master, and Certified Kubernetes Administrator.
Background in Customer Service
Emmanuel has over seven years of customer service experience in the hospitality industry and the BPO sector. He worked as a Front Desk Agent at Al Bustan Centre & Residence in the UAE from 2004 to 2007. He later served as a Technical Consultant at Sutherland Global Services from 2010 to 2014 and as a Tech Support Representative at West Corporation from 2007 to 2009.
Professional Experience in IT
Emmanuel has accumulated over 17 years of professional experience, with more than 10 years dedicated to the IT industry, focusing on enterprise applications. His previous roles include IT Applications Support Engineer and Cloud Technology - IT DevOps Engineer at Infor from 2017 to 2020. He also worked as a Technical Application Senior Analyst at ADP from 2014 to 2017.
Technical Skills and Certifications
Emmanuel possesses expertise in various DevOps tools, including AWS DevOps, Kubernetes, Docker Swarm, Apache Mesos, GitHub, Jenkins, and Ansible. He has experience in networking technologies such as VoIP, SIP, PBX, MPLS, and load balancing, which supports his capabilities in managing complex IT environments.