Jena Miller
About Jena Miller
Jena Miller serves as the Director of Worldwide Support and Customer Service at D2iQ, bringing extensive experience in customer operations and technical support. She has transitioned from software engineering to customer-facing roles, demonstrating expertise in customer product training and a strong background in Linux and Python.
Current Role at D2iQ
Jena Miller serves as the Director of Worldwide Support and Customer Service at D2iQ, a position she has held since 2020. In this role, she oversees the support and customer service operations, ensuring that clients receive effective assistance and training on products. Her responsibilities include managing customer interactions and enhancing the overall customer experience.
Previous Experience in Customer Support
Before joining D2iQ, Jena worked at Mesosphere, Inc. as a Customer Operations Manager from 2018 to 2020. She also held the position of Support Engineer at Mesosphere for a year, where she focused on providing technical support to customers. Her career includes a transition from software engineering to customer-facing roles, emphasizing her adaptability and focus on customer service.
Educational Background in Computer Science
Jena Miller earned her Bachelor of Science (B.S.) in Computer Science from the University of Portland, completing her studies from 2010 to 2014. This educational foundation has equipped her with strong technical skills, particularly in Linux and Python, which are essential for her roles in customer support and service.
Career Development and Internships
Jena's career began with various internships, including positions at the Washington State Department of Enterprise Services and Umpqua Bank. She also interned at Sparkloft Media, where she gained initial experience in the software industry. Additionally, she served as the Job Fair Coordinator for the Society of Women Engineers, contributing to her professional development and networking within the field.
Technical Skills and Expertise
Jena possesses expertise in customer product training, which is a critical aspect of her current role. Her strong background in Linux and Python enhances her technical capabilities, allowing her to effectively support customers in understanding and utilizing software products. Her extensive experience in the computer software industry further solidifies her qualifications in this area.