Burak şahin
About Burak şahin
Burak Şahin is the Best Customer Experience Project Coordinator at Daimler AG, with a Master's degree in Business Administration from Bahcesehir University. He has extensive experience in the automotive industry, particularly with Mercedes-Benz, where he has held various roles in sales and network operations since 2006.
Work at Daimler
Burak Şahin has been working at Daimler AG since 2017. He holds the position of Best Customer Experience Project Coordinator. In this role, he focuses on enhancing customer experience projects, ensuring that customer interactions with the brand are efficient and satisfactory. His responsibilities include managing the entire supply process for Mercedes-Benz Vans, which involves overseeing operations from production to delivery to the end customer.
Previous Experience at Mercedes-Benz Türk A.ş.
Burak Şahin has held multiple positions at Mercedes-Benz Türk A.ş. from 2012 to 2017. He started as a coordinator in the Order Management Van Sales Department for one year. Following this, he served as Regional Sales Coordinator in the Van Sales Department for three years. He then transitioned to the Passenger Cars Network Department as a coordinator for one year. His roles involved coordinating sales and network operations, contributing to the efficiency of the company's operations in Turkey.
Experience at Allianz Global Assistance
Before joining Mercedes-Benz, Burak Şahin worked at Allianz Global Assistance as a Key Account Manager from 2006 to 2012. His role was based in Aquitaine, France, where he managed key accounts and developed strategies to enhance client relationships. This six-year experience provided him with valuable skills in customer management and account coordination.
Education and Expertise
Burak Şahin holds a Master of Business Administration from Bahcesehir University, where he studied from 2011 to 2014. He also earned a Bachelor's degree in Engineering from Istanbul Technical University, completing his studies from 2001 to 2005. His educational background supports his expertise in business management and engineering, which he applies in his roles within the automotive industry.
Background
Burak Şahin has a diverse background in the automotive and customer service sectors. He has accumulated extensive experience in coordinating sales and network operations, particularly within the context of Mercedes-Benz. His career spans various roles that emphasize customer experience and operational efficiency, reflecting his commitment to enhancing service delivery in the automotive industry.