Lorenzo Zanon
About Lorenzo Zanon
Lorenzo Zanon serves as the CSP Market Manager for the Europa South region at Daimler AG, a position he has held since 2019. He has a background in international business and extensive experience in customer service, parts sales, and project management across various countries.
Work at Daimler
Lorenzo Zanon has been serving as the CSP Market Manager for the Region Europa South at Daimler AG since 2019. In this role, he operates from the Stuttgart Area, Germany, where he focuses on enhancing customer service and parts-related business within the Mercedes-Benz Trucks organization for European markets. His responsibilities include managing parts sales, service contracts, and connected services, contributing to overall business growth.
Previous Experience at Scania Group
Before joining Daimler AG, Lorenzo Zanon worked at Scania Group in various roles. He served as a Commercial Analyst from 2012 to 2013, a Logistic Analyst from 2010 to 2012, and an Area Service Manager from 2013 to 2015, all in São Paulo, Brazil. He also held the position of Head of Business Development and TransCaribe Project Leader in Bogotá, Colombia, from 2015 to 2016. His experience at Scania included managing projects and enhancing service delivery.
Education and Expertise
Lorenzo Zanon studied International Business at Methodist University of Sao Paulo, where he earned a Bachelor of Business Administration (B.B.A.) from 2008 to 2011. He also attended Utrecht University, focusing on the entrepreneurial side of businesses, where he achieved an extension in 2015. His educational background supports his expertise in customer service, parts sales, and project management across different regions.
Contributions to Team Performance
In his current role at Daimler AG, Lorenzo Zanon has contributed to technical and commercial training and incentive programs aimed at improving team performance and business outcomes. His focus on enhancing workshop and Order to Cash (OtC) performance, along with retail excellence, demonstrates his commitment to driving operational efficiency and customer satisfaction.
Project Management Skills
Lorenzo Zanon has demonstrated strong project management skills throughout his career. He has managed multiple projects simultaneously across various countries and teams, showcasing his adaptability and leadership. His involvement in CSP marketing, key account management, and customer satisfaction initiatives further highlights his ability to drive business growth effectively.