Marc Niefer
About Marc Niefer
Marc Niefer serves as the Head of Customer Service and Parts for Mercedes-Benz Vans at Daimler AG, a position he has held since 2014. He has a diverse background in automotive marketing and customer service, with previous roles at Mitsubishi Fuso and IBM.
Work at Daimler
Marc Niefer has been with Daimler AG since 1999, holding various positions within the company. He currently serves as the Head of Customer Service and Parts for Mercedes-Benz Vans, a role he has occupied since 2014 in Stuttgart, Baden-Württemberg, Germany. Prior to this position, he worked in passenger car market management for both North America and Southeast Asia and India. His tenure at Daimler also includes serving as an executive assistant to a board member in the commercial vehicle division from 2002 to 2005.
Education and Expertise
Marc Niefer studied at the University of Stuttgart from 1988 to 1994, where he completed his undergraduate education. He furthered his education at Saïd Business School, University of Oxford, obtaining a Master of Business Administration in 1999. His educational background supports his extensive experience in customer service, marketing, and management within the automotive industry.
Background
Before joining Daimler AG, Marc Niefer held various roles in different organizations. He worked at IBM as a certified lead consultant from 1995 to 1998. He then transitioned to Mitsubishi Fuso Truck and Bus Corporation, where he served as Director of Marketing International and later as Director of After Sales and Fleet International from 2006 to 2011. His diverse background in consulting and marketing has contributed to his expertise in the automotive sector.
Achievements
Throughout his career, Marc Niefer has contributed to various initiatives across multiple companies. His roles have included leadership positions in after-sales service and marketing, particularly within the automotive industry. His experience spans over two decades, during which he has developed a strong understanding of customer service and market management.