özlem Metin
About özlem Metin
Özlem Metin is the After Sales Product Manager for Mercedes Me Connect at Daimler AG, where she has worked since 2016. She has extensive experience in market management and communication strategies, particularly in the rollout of 'Mercedes me connect' across North American markets.
Work at Daimler
Currently, Özlem Metin serves as the After Sales Product Manager for Mercedes Me Connect at Daimler AG, a position she has held since 2016. Her role involves overseeing the product management aspects of Mercedes Me Connect, focusing on enhancing customer experience in after-sales services. Prior to this, she worked in various capacities within Daimler AG, including After Sales - Language Management and Language Strategy for Workshop Systems from 2007 to 2011, and in Research and Development for Management External Engineering Processes in 2015. She also contributed to Marketing and Sales, specifically in Market Management Retail Network Development from 2011 to 2015.
Education and Expertise
Özlem Metin has a strong educational background with degrees in Economics and American Studies. She studied at the University of Tübingen and later at the College of Charleston. This academic foundation supports her expertise in market management, communication strategies, and product management within the automotive industry.
Background
Özlem Metin has extensive experience in the automotive sector, particularly with Daimler AG, where she has worked for over a decade. Her career has included roles that span after-sales support, marketing, and research and development. This diverse background has equipped her with a comprehensive understanding of both customer needs and operational processes in the automotive industry.
Achievements
During her tenure at Daimler AG, Özlem Metin coordinated the global rollout of Mercedes Me Connect for After-Sales, focusing on market management and communication strategies. She was instrumental in developing specialized rollout tools for the implementation of Mercedes Me Connect in the USA and Canada. Additionally, she engaged in marketing and communication activities to support the launch of Mercedes Me Connect in North American markets.