Lauren Kilbane
About Lauren Kilbane
Lauren Kilbane serves as the Director of Resident Experience at Daisy, where she has worked since 2022. She has a robust background in e-commerce retail operations and logistics, with previous roles including Logistics Planner at FlatRate Moving and Operations Manager at Worthy.com.
Current Role at Daisy
Lauren Kilbane serves as the Director of Resident Experience at Daisy, a position she has held since 2022. In this role, she focuses on enhancing the overall experience for residents, utilizing her extensive background in customer service and operations. Her leadership in this position aims to foster a positive environment for residents, ensuring their needs are met effectively.
Previous Experience in Customer Experience Management
Prior to her current role, Lauren worked as a Customer Experience Manager at Daisy for seven months in 2022. In this capacity, she was responsible for overseeing customer interactions and ensuring high levels of satisfaction. This role laid the foundation for her subsequent promotion to Director of Resident Experience.
Professional Background in Logistics and Operations
Lauren has a strong background in e-commerce retail operations and logistics. She worked as a Logistics Planner at FlatRate Moving from 2020 to 2022, where she managed logistical processes to improve efficiency. Additionally, her role as Operations Manager at Worthy.com from 2018 to 2020 further solidified her expertise in operational management.
Educational Background
Lauren studied at Hofstra University from 1999 to 2002, earning a degree that provided her with foundational knowledge in her field. She furthered her education at the Fashion Institute of Technology from 2010 to 2012, where she gained specialized skills relevant to her career in retail and operations.
Skills and Leadership Abilities
Lauren possesses excellent leadership, organization, and people management abilities. Her passion for constant improvement in professional settings drives her to implement effective strategies that enhance team performance and operational efficiency.