Lior Grader
About Lior Grader
Lior Grader is a professional in Customer Experience with a strong academic background in Communication Sciences and Disorders. He holds a Master of Arts from Emerson College and a Bachelor of Arts from Ono Academic College, and has previous experience in the Israeli Air Force and EL AL Israel Airlines.
Work at Daisy
Lior Grader has been employed at Daisy in the role of Customer Experience since 2022. In this position, Grader focuses on enhancing customer interactions and ensuring satisfaction across various touchpoints. The role involves analyzing customer feedback and implementing strategies to improve service delivery.
Education and Expertise
Lior Grader pursued higher education in Communication Sciences and Disorders. Grader obtained a Master of Arts (MA) from Emerson College, studying from 2022 to 2024. Prior to this, Grader earned a Bachelor of Arts (BA) in the same field from Ono Academic College, completing the degree from 2017 to 2021. This educational background provides a strong foundation in communication principles relevant to customer experience.
Background
Before entering the customer experience field, Lior Grader gained valuable experience in the aviation sector. Grader served as a Flight Operations Officer in the Israeli Air Force from 2014 to 2015. Following this role, Grader worked as a Flight Attendant for EL AL Israel Airlines from 2016 to 2017. These positions contributed to the development of skills in customer service and operational management.
Professional Experience
Lior Grader's professional journey includes significant roles in the aviation industry. As a Flight Operations Officer in the Israeli Air Force, Grader was involved in operational tasks that required attention to detail and effective communication. The subsequent role as a Flight Attendant at EL AL Israel Airlines further honed Grader's customer service skills, providing direct interaction with passengers and managing their needs.