Haley Riddle
About Haley Riddle
Haley Riddle is a professional with extensive experience in dental laboratory technology and veterinary assistance, currently providing technical and clinical support at MEDIT NA.
Professional Experience in Veterinary and Dental Fields
Haley Riddle has extensive experience in both veterinary and dental fields. She worked as a Veterinary Assistant at Vetco Clinics in Los Angeles County, CA, in 2018 for 8 months. In the dental field, she has held multiple roles at Space Maintainers Laboratories (SML), including Dental Laboratory Supervisor and Appliance Specialist from 2016 to 2023, and Dental Laboratory Technician from 2015 to 2016. This diverse professional background underlines her versatile skill set across different medical and technical disciplines.
Education and Technical Expertise
Haley Riddle has a solid educational foundation in dental and behavioral sciences. She earned an Associate's degree in Dental Laboratory Technology/Technician from Pasadena City College (2013-2015) and an Associate of Arts in Behavioral Sciences from Los Angeles Pierce College (2010-2013). She is also currently pursuing a Certified Dental Technician (CDT) designation in Orthodontics. Her expertise includes digital dentistry tools such as 3shape, Trios, and Medit, making her proficient in modern dental technologies.
Role at MEDIT NA
At MEDIT NA, Haley Riddle provides technical and clinical support to assist dentists with troubleshooting complex case designs. She leverages her clinical and laboratory expertise to educate dental professionals on digital workflows, thereby enhancing their understanding and utilization of advanced dental technologies. Her role is crucial in ensuring the seamless operation and integration of digital dentistry tools within clinical practices.
Customer Support Skills
Haley Riddle has a rich background in customer support, having used tools like Zendesk, Splashtop, and TeamViewer. Her experience in customer technical support, specifically from January to October 2023, and her role at Clinical Support since October 2023, highlight her capability in providing effective and efficient solutions to customer issues. These skills are vital in her current role where she interacts directly with dental professionals, ensuring they receive the necessary support and guidance.
Work Experience at Giamela's Lamplighter
Before entering her specialized fields, Haley Riddle worked as a Waitress at Giamela's Lamplighter for six years (2009-2015) in Los Angeles County, CA. This early work experience likely developed her customer service skills and provided a foundation in handling diverse customer interactions, which is beneficial in her subsequent professional roles.