Jess Hooker
About Jess Hooker
Jess Hooker is the Customer Support Manager at Dandy, with a diverse background in customer support, sales, and public safety communications.
Current Position at Dandy
Jess Hooker currently holds the position of Customer Support Manager at Dandy. She started this role in 2022 and is based in Charlotte, North Carolina, United States. Jess is responsible for overseeing the customer support team, ensuring high levels of client satisfaction, and implementing strategies to improve service delivery. Her focus is on enhancing the overall customer experience through effective leadership and management.
Previous Role at Better
Before joining Dandy, Jess Hooker worked at Better in several roles. She served as Sales Team Lead from 2021 to 2022, a position she held for 8 months. Prior to that, she was the Processing Team Lead for 6 months in 2021, also based in Charlotte, North Carolina. Additionally, Jess gained experience as a Loan Processing Expert at Better from 2020 to 2021, a role she occupied for 10 months. During her time at Better, Jess demonstrated her ability to manage teams and streamline processes effectively.
Experience at Discover Praxis
Jess participated in Discover Praxis, a professional development and educational program, from 2019 to 2020 for 7 months. The program is designed to provide participants with entrepreneurial skills, practical work experience, and mentorship. Her involvement in Praxis likely contributed to her professional growth and enriched her skill set in various business functions.
Role at Montgomery County Police Department
Jess Hooker served as a Public Safety Communications Specialist at the Montgomery County Police Department from 2016 to 2019. Based in Montgomery County, Maryland, she worked in this role for 3 years. Her responsibilities included handling emergency communications, coordinating with law enforcement units, and ensuring effective public safety measures. This role required quick decision-making abilities and effective communication skills.
Work with Institute for Cultural Communicators
Jess Hooker has a history of involvement with the Institute for Cultural Communicators, starting as an Intern from 2014 to 2015 in the Greater Nashville Area, Tennessee. She then advanced to the Team Leader position from 2015 to 2016. Each role lasted 7 months. At the Institute, Jess likely contributed to programs aimed at developing communication and leadership skills among youth. Her efforts here would have been critical in fostering a collaborative environment and promoting cultural intelligence.