Lauren Gilson
About Lauren Gilson
Lauren Gilson is a Billing Operations Specialist at Dandy, with extensive experience in dental assisting and billing operations.
Billing Operations Specialist at Dandy
Lauren Gilson is currently serving as the Billing Operations Specialist at Dandy, having started in 2023. In this role, she has developed and established the B2B Customer Experience billing department infrastructure and standard operating procedures. During her initial five months, she worked solo to set the foundation. Her efforts led to the successful collection of $2 million, equating to 30% of outstanding accounts receivable, all within the first seven weeks of outreach.
Training Operations Coordinator at Dandy
Before her current role, Lauren Gilson worked as the Training Operations Coordinator at Dandy from 2022 to 2023, for a period of nine months. In this position, she contributed to various operational aspects and training coordination within the company, helping to streamline processes and improve efficiency.
Various Roles in Dental Assistance
Lauren Gilson has extensive experience in the dental field. She served as a Dental Assistant II at Wilmington Dental Health Staffing in 2022 for one month and at Teresa G. Conley, DDS from 2021 to 2022 for four months. She was also a Clinical Manager at Dr. Joseph Wescott, DDS dba Island Dental from 2019 to 2021 in Beaufort, SC, and a Certified Dental Assistant at Coastal Pediatric Dentistry from 2017 to 2019, also in Beaufort, SC. Earlier in her career, she worked at McKnight & Weaver and Marine Corps Air Station Beaufort Dental Clinic.
Education and Certifications
Lauren Gilson has a comprehensive educational background in health services and dental practice. She studied General Health Services/Allied Health/Health Sciences at the Technical College of the Lowcountry from 2015 to 2017. She also achieved a certification in Dental X-Ray from the South Carolina Dental Association and completed courses in didactic and chair-side assisting through the Red Cross Dental Assisting program.
Accomplishments in Billing Operations
In her current role at Dandy, Lauren Gilson has made significant contributions to billing operations. She successfully collaborated with cross-functional teams, including Finance, Marketing, Engineering, and Account Management, to develop billing operations and procedures. Notably, she set a record by collecting 25% of touchable monies, totaling $1.5 million, within three weeks and converting 25% of active accounts to ACH payments in Q3 of 2023. Additionally, she developed a standard operating procedure and outreach model for dealing with churned accounts and collections, creating correspondence to access 239 closed accounts, equivalent to $1.3 million of historically stagnant outstanding accounts receivable.