Micah Lee
About Micah Lee
Micah Lee is the Customer Success Lead at Dandy, with a background in customer experience and account management roles at various companies including Transfix and JP Morgan Chase Bank, N.A.
Current Role at Dandy
Micah Lee currently holds the position of Customer Success Lead at Dandy. Based in New York, New York, United States, Micah has been with Dandy since 2021. In this role, he focuses on ensuring customers achieve their desired outcomes while using the company's products and services.
Previous Roles at Transfix
Micah Lee has extensive experience at Transfix, where he held multiple roles. From 2019 to 2020, he served as Lead, Customer Experience for 7 months. Prior to that, he was Senior Specialist, Customer Experience from 2018 to 2019. He also held the position of Account Manager from 2017 to 2018 and started as a Carrier Experience Associate in 2017 for 3 months.
Experience in Customer and Client Services
Micah Lee has held various positions focused on customer and client services. Before joining Dandy, he worked as a Client Experience Manager at Karhoo in 2016 for 6 months in New York. He also served as a Sales Consultant at HomeAdvisor from 2015 to 2016 for 5 months. His career began in customer services at JP Morgan Chase Bank, N.A., where he worked in Private Client Services from 2011 to 2015 for 4 years.
Educational Background
Micah Lee studied Japanese Studies at the Kyoto Institute of Culture and Language in 2008. He also holds a Bachelor’s Degree from Colgate University, where he studied from 2006 to 2010.
Early Career and Internships
In the early stages of his career, Micah Lee interned at Massey Knakal Realty Services in 2011 for 6 months. This experience likely provided him with foundational skills and insights that have benefited his career in subsequent roles.