Michelle Velazco
About Michelle Velazco
Michelle Velazco is a CX Associate at Dandy with extensive experience in customer service and sales roles, primarily at SmileDirectClub.
Current Role at Dandy
Michelle Velazco is currently working at Dandy as a CX Associate. She started in 2022 and works remotely. In her role, she applies her extensive experience in customer service and sales, ensuring high levels of client satisfaction and engagement.
Previous Positions at SmileDirectClub
Before joining Dandy, Michelle Velazco held multiple roles at SmileDirectClub. She began as a Sales Associate in the Greater New York City Area from 2017 to 2018. She then progressed to Assistant Manager, holding the position for 11 months from 2018 to 2019. She further advanced to become a Traveling Assistant Manager from 2019 to 2020. Additionally, she served as a Remote Customer Service Associate and later as Lead Sales Associate in 2021, each for 3 months.
Experience at Financial Institutions
Michelle Velazco has a solid background in the financial sector. She worked at TD Bank Group as Assistant Head Teller from 2007 to 2011 and at Doral Bank in various roles including Financial Services Representative from 2011 to 2015 and Operations Clerk for 7 months in 2012-2013. She also held positions at Popular Community Bank, New York Community Bancorp, Inc. (NYCB), and Astoria Bank.
Educational Background
Michelle Velazco attended St. John's University, where she studied Education from 2002 to 2004. She also studied Music Education at Queensborough Community College in 1970. She completed her high school education at The Mary Louis Academy, graduating with a High School Diploma in Music Performance in 2002.