Monica Glatz
About Monica Glatz
Monica Glatz is a Product Operations Specialist at Dandy in New York, with a diverse background in customer success, operations, and sales roles across various organizations.
Title
Monica Glatz holds the position of Product Operations Specialist at Dandy. Her role encompasses overseeing and fine-tuning various product operations to ensure the seamless delivery of services.
Current Position at Dandy
Monica Glatz has been serving as a Product Operations Specialist at Dandy since 2022 in New York, New York, United States. Her responsibilities in this role involve optimizing processes and improving operational efficiencies within the product division.
Previous Roles at Dandy
Before becoming a Product Operations Specialist, Monica Glatz worked at Dandy in multiple capacities. She served as a Customer Success Lead from 2021 to 2022, and as a CX Associate in 2021. Her experiences at Dandy have allowed her to develop a comprehensive understanding of customer service and operational excellence.
Work at NYC Health + Hospitals
Monica Glatz worked as the Lead Patient Liaison and Registrar at NYC Health + Hospitals from 2020 to 2021 in New York, New York. In this role, she was responsible for leading patient interactions and managing registration processes, which contributed to improving patient satisfaction and operational efficiency.
Operations Analyst at Nowaday
From 2019 to 2020, Monica Glatz was an Operations Analyst at Nowaday in the Greater New York City Area. During her tenure, she focused on analyzing and enhancing operational workflows, which supported the company's overall operational strategies.
Educational Background
Monica Glatz pursued her academic studies across various institutions. She earned a Bachelor's Degree in Communication and Media Studies from Radford University between 2012 and 2016. She also studied International and Intercultural Communication at the University of London International Programmes in 2016. Additionally, she attended Anne Arundel Community College to study Physical Sciences.