Dan Matthews
About Dan Matthews
Dan Matthews serves as the Customer Support Manager and Project Manager for the APAC region at Daon, where he has worked since 2007. He specializes in providing technical advice on enterprise infrastructure and middleware, and manages various internal IT systems.
Work at Daon
Dan Matthews has been employed at Daon since 2007, holding the position of Customer Support Manager and Project Manager for the Asia-Pacific (APAC) region. His role involves overseeing customer support operations and managing various projects within the organization. He has contributed to the company for 17 years, focusing on enhancing customer experiences and ensuring the successful implementation of technical solutions.
Technical Expertise in Enterprise Infrastructure
Dan provides technical advice on enterprise infrastructure and middleware. His areas of expertise include virtualization, high availability, load balancing, databases, application servers, and IT security. This knowledge allows him to guide clients in optimizing their IT environments and ensuring robust system performance.
Post-Deployment Documentation Responsibilities
In his role, Dan is responsible for creating post-deployment documentation aimed at supporting onsite technical staff. This documentation serves as a critical resource for ensuring that technical teams have the necessary information to maintain and troubleshoot systems effectively.
Management of Internal IT Systems
Dan manages internal IT systems, which include overseeing the VMWare server farm, Storage Area Network (SAN), backup processes, and security measures. His management ensures that the internal infrastructure operates smoothly and securely, supporting the overall functionality of the organization.
Final Pre-Release Build and Testing
Dan conducts the final pre-release build and testing of all customized solutions before they are deployed onsite. This process is essential for verifying that solutions meet quality standards and function as intended, minimizing potential issues during implementation.