Jeffrey Clarke
About Jeffrey Clarke
Jeffrey Clarke is a Senior Manager of Customer Operations at Daon Trusted Identity Services, where he has worked for over 14 years. He has a strong background in customer service and education, holding multiple degrees including a Master of Arts in Comparative History from Brandeis University.
Work at Daon Trusted Identity Services
Jeffrey Clarke has been employed at Daon Trusted Identity Services since 2010, serving as the Senior Manager of Customer Operations. In this role, he has accumulated over a decade of experience in customer operations management. His responsibilities include overseeing customer service initiatives and ensuring effective communication within teams. Clarke's leadership has contributed to the development of operational strategies that enhance customer satisfaction and streamline processes.
Previous Employment Experience
Prior to his current role at Daon, Jeffrey Clarke held positions that contributed to his expertise in customer service. He worked at Rider Insurance as a Trainer and Customer Service Representative from 2003 to 2004. Additionally, he served as a Premium Customer Care Representative at Online Resources from 2001 to 2002. These roles provided him with foundational skills in customer relations and team training.
Education and Expertise
Jeffrey Clarke has a strong educational background in history and education. He studied at Lehigh Carbon Community College, where he earned an Associate of Arts (A.A.) degree from 2004 to 2006. He then attended Muhlenberg College, achieving a Bachelor of Arts (B.A.) in History from 2006 to 2008. Clarke furthered his studies at Brandeis University, obtaining a Master of Arts (M.A.) in Comparative History from 2009 to 2010. His education has equipped him with skills in critical thinking and problem-solving.
Skills in Customer Operations Management
Jeffrey Clarke is recognized for his ability to develop creative solutions to complex problems within a business environment. He specializes in motivating teams to achieve successful outcomes through effective communication. His approach to customer operations management emphasizes collaboration and clarity, which has proven effective in enhancing team performance and customer satisfaction.