Khushboo Almaula
About Khushboo Almaula
Khushboo Almaula is a Customer Support Engineer currently employed at Daon in Canberra, Australia. She has a background in Information Technology and Computer Science, with experience in customer support and iOS development across various organizations in Australia and India.
Current Role at Daon
Khushboo Almaula serves as a Customer Support Engineer at Daon, a position she has held since 2021. In this role, she is responsible for providing technical support and assistance to customers, ensuring that their needs are met efficiently. Her experience in customer support is complemented by her technical background, allowing her to address complex issues effectively. She is based in Canberra, Australian Capital Territory, Australia.
Previous Experience at PROBE Group
Prior to her current role, Khushboo worked as a Customer Support Agent at PROBE Group from 2020 to 2021 for a duration of nine months. During her time there, she developed her customer service skills and gained valuable experience in handling customer inquiries and resolving issues. This role contributed to her understanding of customer needs and service delivery in a professional setting.
Educational Background
Khushboo Almaula completed her Bachelor of Engineering in Information Technology at Silver Oak College of Engineering and Technology in Ahmedabad, India, from 2011 to 2015. She furthered her education by obtaining a Master of Information Technology from Deakin University in Melbourne, Australia, from 2017 to 2019. Her academic background provides her with a solid foundation in technology and engineering principles.
Experience as iOS Developer
Khushboo has experience as an iOS Developer, having worked at KeyNinja.io, CM Expertise, and inheritX solution. Her tenure as an iOS Developer spans various projects, where she applied agile methodology and was involved in application deployment. This experience has equipped her with strong decision-making skills, particularly in testing and debugging applications.
Skills and Recognition
Khushboo possesses strong decision-making skills and has demonstrated the ability to adapt quickly to changing situations in a professional environment. She has been recognized by her managers for her hard work and loyalty, receiving recommendations for superior customer service. Her experience also includes managing difficult situations during application deployment, showcasing her problem-solving capabilities.