Caitlin Poole
About Caitlin Poole
Caitlin Poole is a Customer Success Lead with a background in Information Technology Management and Business Administration. She has held various roles in customer support and technical account management across several companies, including Urjanet and OneTrust, and has an educational background from Georgia Institute of Technology and Kennesaw State University.
Current Role at Dasera
Caitlin Poole serves as the Customer Success Lead at Dasera. She has held this position since 2022, contributing to the company's focus on enhancing customer satisfaction and ensuring successful product adoption. In this role, she is responsible for managing customer relationships and driving engagement strategies to support clients in achieving their business objectives.
Previous Experience at Georgia Institute of Technology
Caitlin Poole worked at the Georgia Institute of Technology as a Student Marketing Manager from 2014 to 2016. During her tenure, she was involved in various marketing initiatives aimed at promoting the institution's programs and services to prospective students. This role provided her with foundational experience in marketing within an academic environment.
Experience at OneTrust
Caitlin Poole was employed at OneTrust as a Technical Account Manager from 2021 to 2022. In this position, she focused on providing technical support and guidance to clients, helping them navigate the company's software solutions. Her role was crucial in ensuring that clients effectively utilized the tools available to them.
Education and Academic Background
Caitlin Poole studied at the Georgia Institute of Technology, where she earned a Bachelor of Science in Business Administration with a focus on Information Technology Management from 2013 to 2016. She furthered her education at Kennesaw State University, obtaining a Master of Science in Information Systems and a Master of Business Administration (MBA) between 2018 and 2020. This academic background has equipped her with a strong foundation in both technical and business disciplines.
Professional Journey at Urjanet
Caitlin Poole held multiple roles at Urjanet, including Technical Support Manager and Energy Data Analyst. She worked as an Energy Data Analyst from 2017 to 2018 and then transitioned to the Technical Support Manager role from 2019 to 2021. In these positions, she focused on providing technical assistance and managing support operations, contributing to the company's data solutions.